Terms & Conditions

Welcome to Hafiz Foods — your trusted source for premium masalas, teas, and beverages in Pakistan.
These Terms & Conditions govern your use of our website https://hafizfood.pk and all purchases made through it. By accessing or using our site, you agree to these terms. If you do not agree, please refrain from using our website.

1. General Overview

The website hafizfood.pk is operated by Hafiz Foods.
By visiting our site and/or purchasing our products, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including any additional terms, policies, or guidelines referenced herein.

2. Eligibility

To make a purchase, you must:

• Provide accurate, complete, and current information during checkout.

We reserve the right to refuse service or cancel any order at our sole discretion.

3. Products & Availability

• We strive to ensure all product details, images, and prices on our website are accurate.

• However, slight variations in packaging or color may occur due to display differences or production changes.

• Product availability is subject to stock levels and may change without prior notice.

4. Pricing & Payment

• All prices listed on hafizfood.pk are in Pakistani Rupees (PKR) and include applicable taxes (unless stated otherwise).

• We accept Cash on Delivery (COD), bank transfer, and secure online payment options.

• Hafiz Foods reserves the right to change prices, offers, or discounts at any time without prior notice.

5. Orders & Confirmation

• Once you place an order, you will receive an order confirmation email or SMS.

• Order acceptance occurs when we dispatch your products.

• We reserve the right to cancel or refuse any order due to product unavailability, payment issues, or suspected fraudulent activity.

6. Delivery & Shipping

• We offer nationwide delivery across Pakistan.

• Standard delivery time is 3–5 working days, depending on your location.

• In case of unexpected delays, our team will notify you.

• Delivery charges (if any) will be mentioned during checkout.

7. Returns & Refunds

Customer satisfaction is our top priority.
You may request a return or exchange if:

• You receive a damaged, expired, or incorrect item.

• The request is made within 3 days of receiving the order.

To initiate a return, contact us at info@hafizfood.pk with your order details.
Refunds (if applicable) are processed after inspection of the returned product.

8. Intellectual Property Rights

All content, images, logos, designs, and text displayed on hafizfood.pk are the exclusive property of Hafiz Foods.
Unauthorized reproduction, modification, or distribution of any part of this website is strictly prohibited.

9. User Responsibilities

You agree not to:

• Use the website for unlawful purposes.

• Post or transmit harmful content, viruses, or spam.

• Attempt to gain unauthorized access to our systems or data.

Violation of these terms may result in suspension or permanent ban from using our services.

10. Limitation of Liability

Hafiz Foods is not responsible for:

• Any indirect, incidental, or consequential damages arising from the use of our website or products.

• Any delay or failure in performance caused by events beyond our control (e.g., natural disasters, internet outages, etc.).

Our total liability shall not exceed the total amount paid for the product in question.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.
Hafiz Foods does not endorse or control these external sites and is not responsible for their content or practices.

12. Privacy

Your personal information is protected under our Privacy Policy.
Please review it to understand how we collect, use, and protect your data.

13. Modifications to Terms

Hafiz Foods reserves the right to update, modify, or replace any part of these Terms & Conditions at any time.
Changes will be effective immediately upon posting on our website. Continued use of our services implies acceptance of the updated terms.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan.
Any disputes arising will be subject to the exclusive jurisdiction of the courts of Pakistan.